**📞 Zealver Call Script – Pending Blood Test & FRA**
**Agent:** :- “Good [morning/afternoon/evening], this is **[John]** calling from **Zealver**. I see you recently reached out to our customer support. How may I assist you today?”
**Member:** :- “I received a call/notification regarding a pending blood test and FRA. Could you help me with that?”
**Agent:** :- “Of course, Ma’am/Sir. Just to confirm, you’re referring to the pending **blood test** and **Fall Risk Assessment (FRA)**, correct?”
**Member:** :- Yes!”
**Agent:** :- “Thank you for confirming. These tests are part of your health plan. I can help you schedule both the blood test and FRA right now, over this call. Would you like me to proceed?”
**Member:** :- “Yes! How can I book the blood test and FRA?”
**Agent:** :- “You don’t need to do anything further, Ma’am/Sir. I’ll handle the booking for you right now.
Your health plan includes the following blood tests:
CBC – Complete Blood Count
SGOT & SGPT – Liver Function Tests
HbA1c – Average Blood Sugar (past 3 months)
TSH – Thyroid Function
Calcium Levels
Total Cholesterol – For Heart Health
If you wish to add any additional tests, they may fall under our **Health Concierge** services and could be chargeable.
A phlebotomist will visit your location for the blood sample collection. Please note: **10-hour fasting** is required before the sample is taken. After collection, the report will be uploaded to your **EHR portal**, and you’ll be notified via email. Based on the results, a consultation will also be arranged.
For the **Fall Risk Assessment (FRA)**, a physiotherapist will visit your home to assess your physical health and living environment for fall risks. The FRA report will also be uploaded to your EHR, and a follow-up consultation will be scheduled.”
**Member:** :- “Okay! Can you schedule both visits for tomorrow?”
**Agent:** :- “I understand the urgency, Ma’am/Sir. However, we require a **minimum of 48 hours** to coordinate with our service partners in your area. I can schedule both visits for any preferred **date and time** after that. Would you like to go ahead and choose a suitable slot?”
**Member:** :- “Yes, can you book the tests for (date and time)?”
**Agent:** :- “Certainly! Please confirm your preferred time for each appointment:
– Blood Test: (Time)
– FRA: (Time)
Also, may I reconfirm your details for the bookings?”
[Confirm Details]
Address: (As per Medixcel)
Email ID: (Confirm)
Phone Number / Point of Contact: (Confirm)
“Are these details correct?”
**Member:** :- “Yes!” [het a confirmation]
**Agent:** :- “Perfect! Your appointments will be are confirmed from our team”
– **Blood Test:** (Date) at (Time)
– **FRA:** (Date) at (Time)
You will receive a confirmation email shortly. Is there anything else I can assist you with today?”
**Member:** :- “No!”
**Agent:** :- “Thank you for contacting Zealver, Ma’am/Sir. Wishing you a wonderful day and good health!”
Let me know if you’d like this formatted into a printable script, call center guide, or even a roleplay training doc!
Subject: Request for Scheduling Blood Test and FRA for [Member Name] – [Corporate Name]
Dear Ops Team,
We have received a call from one of the members of [Corporate Name], [Member Name], who is requesting to schedule a blood test and FRA (Fall Risk Assessment). The member would like to schedule the following:
FRA: [Date] at [Time]
Blood Test: [Date] at [Time]
Here are the member’s details for your reference:
Member Name: [Member Name]
Point of Contact: [Contact Name]
EHR ID: [EHR ID]
Address: [Address]
Could you please book these appointments at your earliest convenience and confirm with us once they have been scheduled?
Thank you for your prompt attention to this request.