Step 1: Greeting
Agent:
“Good [morning/afternoon], thank you for calling Zealver customer support. How can I assist you today?”
Step 2: Member Mentions Interest in Medicine Discounts
Member:
“I wanted to know about the medicine discount.”
Agent:
“Sure, I’d be happy to help you with that! We have a preferred partner called Mchemist who offers an 18% discount on medicines exclusively for our members.”
Step 3: Explain Ordering Options
Agent:
“You can place your medicine orders through WhatsApp or directly on the Mchemist website, depending on what’s convenient for you.”
Step 4: Offer Detailed Process via Email
Agent:
“If you’d like, I can send you a detailed guide on how to order medicines, including how to use the discount, steps for uploading prescriptions, and delivery timelines.”
Step 5: Confirm Member’s Email Address
Agent:
“Could you please confirm your registered email address that is (______) This your mail id Am I right
[Wait for confirmation.]
Step 6: Confirm and Close
Agent:
“Perfect, I’ll send the details to your email shortly.
You’ll find everything you need there to start ordering with your discount.”
“Is there anything else I can help you with today?”
Member:
“No, that’s all.”
Agent:
“Thank you for calling Zealver. Have a great day and take care!”
{Note : Mail to the employee or member should be sent from support mail Id}
Mail Draft to the member for Medicine Discounts
Dear (member name),
As per our tele conversation, kindly find below the process to purchase medicines on discount.
We have tied up with our network partner mchemist to book your medicines. There are 2 mediums through which you can book the medicines.
Order Process-1:
- Users will share the prescription via a dedicated WhatsApp number – 9625996302
- mChemist team will check the prescription and arrange the medicine within 24 hours.
- The mChemist team will call the user once the invoice is generated after that the user needs to make the payment to confirm the order.
- Once payment is completed, the mChemist team will ship the order via courier partner and share the AWB number with the user.
Website
Order Process-2:
- Users will visit the website www.mchemist.com and upload the prescription.
- mChemist team will check the prescription and arrange the medicine within 24 hours.
- The mChemist team will call the user once the invoice is generated after that the user needs to make the payment to confirm the order.
- Once payment is completed, the mChemist team will ship the order via courier partner and share the AWB number with the user.
Delivery TAT
| Delivery TAT (In Hrs) | |||
| Mode | Metro Cities | Tier 1, 2 cities | ROI |
| By Air | 24-48 | 48-72 | 72-96 |
For any queries regarding booking of medicines you can call Tarun on 9625996304.
Please feel free to write back to us in case of any queries.
Thanks & Regards,
Customer Support Team
Phone: 020-71531330
Email: support@zealver.life
